AIRLINE SERVICE ENGLISH(CD포함)

-도서소개-

본 서의 체제는 크게 총 5장으로 공항 도착부터 수하물 수취 및 세관 검사까지 여러 가지 상황의 대화문들을 다루고 있다. 먼저 Ⅰ. Check-In Service에서는 승객의 항공 예약 상황에서부터 승객의 탑승 전까지를 다루고 있고 Ⅱ. Before Taking Off 부분은 승객의 비행기 탑승에서부터 비행기 이륙 전까지 승무원이 승객과 나누게 되는 대화내용을 중심으로 구성하였다. Ⅲ. En-Route Service는 비행 도중 승무원의 서비스 시 승객과 나누는 대화내용으로 구성되어 있다. Ⅳ. Walk Around and Personal Touch에서는 보다 세부적인 비행 중 승객의 상황에 대한 적절한 응대 법에 대해 소개하고 있다. Ⅴ. Airline Announcements에서는 공항 내에서 이루어지는 안내방송과 비행 중 승무원들이 제공하는 안내방송으로 구성되어 있다.

-목차-

Ⅰ. Check-In Service

1. From Receiving to Confirming Reservation

1) Receiving reservations

2) Changing schedules

3) Canceling reservations

4) Confirmation

2. About Tickets

3. Check-in Conversation



Ⅱ. Before Taking off

1. Boarding

1) At the boarding station

2) Zone Attendant

3) Passenger request during boarding

4) Passenger with heavy bags

5) Lavatory use before take-off

6) Mother and child

7) Young child

2. Seating Arrangement

1) Separated passengers

2) No empty seats available

3) Wrong seat

4) Double seating

5) Changing seats

3. Hand-Carry Baggage

1) In the aisle

2) In the overhead bin

3) Handling baggage and coats

4. Pre-Flight Check for Take-Off

1) Seat belt

2) Tray table and seat back

5. Newspaper Service



Ⅲ. En-Route Service

1. Earphone and Towel Service

1) Earphone service

2) Towel service

3) Movie information request

4) Movie time information

2. Meal and Beverage In-Flight Services

1) Tray base, short flight beverage service

2) Meal service

3. In-Flight Music and Movie

1) Passenger information request

4. Earphone set problems

1) Out of order / Seat available

2) Out of order / No empty seats available

3) Bulkhead passenger at movie time

5. In-Flight sales

1) General

2) Sales items request

3) In-flight sales

6. Customs, Immigration and Quarantine

1) Disembarkation card / Tourist

2) Embarkation & Disembarkation card / Transit passengers

3) Transit without Visa

4) Customs Declaration card / Resident and Tourist

5) Customs Declaration card / Passenger is given the wrong version card

6) Entering the United States of America

7. Landing and Deplaning

1) Earphone set collection

2) Seat belt / Tray table /Seat back situations

3) Passenger in the aisle prior to landing

4) Baggage problems

5) Collecting cups

6) Deplaning and Farewell



Ⅳ. Walk Around and Personal Touch

1. Handling Sick Passengers·101

1) Sick Passenger101

2) Airsickness / During the Flight102

3) Sore Throat103

4) Headache104

2. Service and Comfort

1) Passenger Service Unit / Inexperienced Passenger

2) Passenger Seat, Mechanical Instruction

3) Cabin Service

4) Bored Passenger

3. Walking-around Service

4. Destination City Information

1) Transportation from the airport to the destination

2) Shopping Information

3) Hotel Information

4) Money Exchange Information

5. From Immigration To Customs

1) Immigration

2) Baggage

3) Customs



Ⅴ. Airline Announcements

1. Pre-boarding Announcement

2. Departure delayed

3. Departure cancelled

4. In-flight Announcement